Narrative on volunteering experience
Love at First
Sight:
My connect with IAC was during the coincidental presence at
Ram Leela Maidan when Anna Hazare broke his fast on assurance of Indian
Parliament’s resolution to pass Jan Lokpal. I
was deeply touched with euphoria of being there and witnessing it. Back
in corporate race, months passed and I was back in Chicago realizing that all
that was played in Parliament right from tearing the bill in the floor of the
house, was just a wakeup call to our generation that we need to fix our house
in order. Though I quietly followed the Aam Aadmi Party movement online, I saw
on facebook the first meeting in Chicago in February 2013. We met at Chaitra’s
apartment, I was amazed to listen to several volunteers who came to see how
they participated in the same IAC movement inspite of being in Chicago. Chaitra
is a working mother of 2 kids, inspite of doing 2 jobs as mother and employee
for corporate she was volunteer who anchored Chicago Chapter.
We were given the
focus set out for the NRI population in fundraising and creating support in
India as top 2 priorities. As group we decided to host the first NRI Convention
of AAP in Chicago in May 2013. With just handful of volunteers we decided to
pursue this as it would mark AAP go on international scale to get volunteers
across the group. In pursuit of this Conference our team understood each other
better and built our understanding of the values this party stood for. As build
up we had several personal interactions with leaders such as Prof. Anand Kumar
whose own personal struggle as student during Emergency and being one of the
JPs selected disciples had to face wrath of then PM’s office.
Over 200 NRIs across USA travelled for it. Prof Yogendra
Yadav and Dr. Kumar Vishwas were in person and Arvind Kejriwal was on the Video
Conference.
This was followed by
volunteer workshop who signed up during the Convention. The momentum of
volunteerism went to a new high over dinner as soon as we announced that we had
made a loss of $2700 as paid out of pocket by few Chicago volunteers, and 27
NRIs stood up to share the burden by paying $100 each. One of the participants Rashmi from Dallas,
was requested by Chicago team as host on the podium, Raghava from Houston was
managing a booth on awareness of NRI voting rights. The shy Rashmi gracefully
conducted her first ever stage session and months later she sent an email to all
saying she has decided to quit her job and move to Delhi to help the party.
Raghava also quit his job and moved to Delhi to help in the last 6 months of
struggle. Everytime we rejected donation from Indians (PIOs) who had US Passport, they would feel very helpless and tell us that this is first time they came across a political party that did not accept money from them. They would then choose to volunteer by inspiring Indians with Indian Passport to join AAP and sign for up donation program.
This Convention snowballed the whole NRI movement into a different
orbit, where several city chapters were founded and each identified areas of
focus to help build the party. The beauty of this momentum, was that inspite of
any handholding of senior leader, ordinary people came together and built their
own way of contribution thru skills and competency mapping.
Volunteers such
as Srikanth took the idea of Reverse BPO-where NRIs or PIOs living abroad who
have access to cheap ISD phone would make calls to India to pitch new voters
and mobilize existing volunteers. With help of few critical hands-a website was
built, phone numbers were collected by ground volunteers in Delhi and calls
started flowing. Since we did not collect any money from PIOs they could
contribute through phone programs. Volunteers then came up with ideas of adopting
a constituency for fund raising and campaign management. Chicago chapter
adopted Delhi Cantonment our candidate was Capt Surinder who had fought in
26/11 operation as NSG Commando now taking on the corrupt system and contesting
against 3 time winner. We channelized our fund raising for this Constituency
and one of our volunteers Sujatha conducted regular Sunday Skype calls to help
in the campaign management-right from arranging computers to focused call in
program. Akshay who was pursuing his PhD came up with idea to walk from Washington to New York, he was joined with Madhu and Jayesh in awareness movement named Swarajyatra in 17 days they walked 200 miles, each day meeting and staying with Indian diaspora.
Across several countries, volunteers wore the Topis and did awareness
campaigns at every Indian event, festivals to bring in more volunteers.
Its
painful many times to hear judgmental statements, that AAP is funded by Khaas
Aadmis abroad. Many don’t know the struggles even we take to provide this
money. I have seen volunteers doing small to big sacrifices to save money and
donate. Whether it’s a working people choosing to walk in bitter cold to save
that $15 cab ride every day to cancelling vacation trips to India. Majority of Indians who come here for work have
still an ongoing regular struggle of liabilities and mortgage in India or US
(agreed no inflation). Sukanya, one of
our volunteers from Chicago took over the baton of being Chicago Chapter SPOC,
and she rallied volunteers, with specific goals and our scale of contribution
moved to different level. Kakoli led our Telephone program with Chicago and was
assisted with Upendra, leading by example they used to spend long hours calling
people and volunteers in India and mobilizing them further. On the last day of
campaign (late night US time), Kakoli’s house was virtual call center and she
would ensure every volunteer has coffee and food.
Call
to Nation
After
committing and donating my savings to Aam Aadmi Party, I moved my free time
every night to do calling programs. Every call I did I could feel the ground
reality and pain of Delhi, and how they are craving for change. I was grappling
in my mind on whether to travel to Delhi or save that money to donate to the
party. Suddenly I saw Aam Aadmi Party being attacked from multiple flanks to
deflect the core issue to speculation and falsehood stories around it being B
Team of 2 national parties, fund raising by American Funds, appeasement of
Minorities etc. I realized that best way to channelize my disgust to this muck
campaign was to put all my talent and skills to the field in Delhi. I boarded
the Air India flight from Chicago with AAM AADMI Topi and was amazed to see the
response at Chicago & Delhi airport.
GROUND
ZERO
Day zero I reached AAP Connaught Place office and signed up
volunteer form. This two floor office was same office that was donated by Harjeet Singh (supporter) for rent for Rs 1
per month. In media, it was reported this was sprawling “swanky” bungalow with
lot of amenities, reality was different thing all together.
I was then assigned to Buzz team which was being led by
Prithvi and Shalini. That day the meeting had 5 people. Problem statement given
was that we had to capture the hearts and minds of voters who thought their
vote will be wasted as AAP might not make huge impact, we had to create a wave
of AAP where the wind blows with feelings of victory.
After chaotic brainstorming we finalized 2 themes to choose Ek mauka aap ko vs Es Baar
chalegi jhaadu which would direct the future course. The samples once printed
it was decided unanimously that its going to be is IS Baar Chalegi Jhaadu. Now
the constraints for this program was clearly stated a) we cannot mention
anywhere candidate name as the money was borne by party and not candidate b) we
need to follow every rule set by ECI. c) Cannot disturb the candidates or their
set of volunteers as they were assigned specific tasks.
At CP office I was amazed to see the commitment of extremely
talented people who have come across the world. One Team was the Legal team-battery
of lawyers with helpline to oversee compliance of all activities from ECI point
of view and who would help volunteers beaten by police. Booth Management Team
that would scramble every day to make candidates take booth management
activities on their priority list. Online team that would manage multiple
channels of social media, website etc, many of these people quit their fancy
jobs in the plush IT companies to work crazy hours. Volunteer registration team
that worked non-stop in mapping new volunteers to new activities. There was one
family who managed the entire food for all volunteers, both wife and husband
worked selflessly making tea, lunches, dinners etc everyday with same amount of
joy and love. Inspite of regularly telling them to keep some food for
themselves, they would smile and say that volunteers need this more than us as
they have to go out and work. Play4Change was motivated group of volunteers
that traveled across Delhi with its music and songs that would inspire people
to come out to vote in big numbers.
AAP BUZZ Campaign
AAP BUZZ Campaign started to get momentum each hour. Idea to
storm Delhi was executed through 47 locations and by 10 feeder metro stations. We
decided to have a small crew in CP office and every other feet in the field. New
campaign inventory started flowing and we operationalized our work in 6 key
teams.
a)
Staffing Registered Volunteers who were assigned
to Buzz and training them about campaign
b)
Inventory Management and Refilling locations
c)
BUZZ Traffic Controller-oversee all 47 locations
and prioritize volunteers and inventory refills
d)
Helpline- Manage all new volunteers who want to
join this campaign
e)
47 Area Coordinators- who would build smaller
teams and do campaign
f)
Training Volunteers- briefing them on all ECI
norms, giving them do’s and don’t’s, legal helpline numbers, ECI permission
letters to distribute Topis etc.
As its said nothing can stop an Idea whose time has come. Volunteers seamlessly got staffed into these
teams, we never got time to know each other qualifications, call to fame etc.
It was just non-stop work followed by late night conference calls. Many
volunteers were new to this concept of Conference calls, so when kept on long
holds-it did not stop the meeting, the show was still on. The spirit of volunteerism was inspiring each
day in run to up elections. One volunteer Bhushan was stopped by Police for
giving topis, police first tore the letter, start beating him and then arrested
him. Another volunteer called our legal helpline and in few hours we were able
to bring him back. As he got down from the car, his face pale and as he was escorted
inside our office, volunteers looked on. Such moments only strengthen the conviction of
volunteers, volunteers decided to walk more, speak more, sing louder, sleep
less and campaign harder.
BUZZ campaign was
overnight hit, volunteers in huge numbers got connected and we would have to
order Topis and Flyers every night. The 5pm deadline was approaching so in the
last push, volunteers that day worked crazy covering great distances on foot,
forgetting about the breakfast and lunches that day as each minute was crucial
to the party. At 2 pm, we had realized
that we have no inventory left, everything was in the field, and we started
getting calls for refills. Our message was simple “Now you are Arvind, we don’t
have any refills”, helpless we vacated the office to campaign ourselves.
In the evening, Yogendra Yadav predicted how the voting day
will unfold, right from all Media polls will be proven wrong to how the entire
political fraternity will not be able to comprehend what happened, all because
of the spirit of honesty and intention of this party and hardwork of volunteers
who worked not for money but for country.
As the night approached, AAP watchdog teams were deployed in
areas where free alcohol and cash are distributed by political parties. They
installed 2000 spy cameras and connected them to internet, teams across the
globe volunteered and were assigned cameras to keep a vigil. Delhi ECI seized 26.68 crore cash and 42,000
litres of liquor that was being distributed by political parties to woo voters.
Day of Voting
Early morning, I was outside
Jorbaugh Polling Booth assisting a team that was helping voters know if their
name is on the voter list at that polling station. There were 3 tables-
Congress, BJP and AAP at the stipulated distance. Most of the voters came to
AAP and BJP tables, there was negligible amount of people who wanted to walk
upto Congress. Every third person who came to our table had valid voter card
but no name on the list. We instructed each one to go to Polling Booth officer
hoping he kept a record of number of such voters who were denied voting rights
for not being on the list. Meals arrived for the 2 national parties in fancy
tiffin boxes, BJP volunteers decided to move their table under shade and soon
Congresss followed, the heat was on. They did forget to remove their garbage,
so we cleaned up their garbage as they kept watching. Jorbaugh seemed like very
affluent constituency, I asked one veteran voter why the turnout was so poor in
such affluent society, she told this was the highest so far. Volunteer next to
me told me very politely there is Delhi that cares only about the fruits of the
tree and not what happens to the tree or the land.
At 3 pm I decided to move to
Chandni Chowk, I wanted to see the other India for whom everyday is
struggle. In the small bylanes of Old
Delhi, I could feel the true dance of Democracy, oneside the huge queues of
voters and others side battery of seasoned party workers who would have phones
plugged in their ears, hands filled with voter list calling out their colleagues
to comb out voters who haven’t come out to vote. There were only 2 names here
Haathi and Haath. I was amazed at the way they were organized; volunteers of
AAP outside these polling booths were like trophies kept in war-room unable to
comprehend how to battle out the muscle-men. These seasoned party workers knew
the game too well; they had stop-clock on their mobile as before 5pm they had
to get everybody in the line. It reminded me of bus conductors in private buses
of Goa, who would pull people to board the bus as if it was the last bus for
their journey. The heavy police presence right infront of all this just another
element of orchestra as they looked on. At 4.59 police got into action and at
5pm they pushed away every voter who wanted to get in the line saying 5pm
everything is closed. I wondered what happens to Daily wage worker to whom the
holiday doesn’t apply, how would he cast a vote.
Another experience was elderly BJP
party worker threatening AAP Volunteer Madhusudhan outside the polling booth
that they would buy every candidate one by one even if they win.
After closure of the doors of
polling booth, it reckoned that I have not had any meal all day. After getting
a table at Karim’s outside Jamma Masjid, shared my table with Belgian student. After conversations
around my stay in Leuven, Belgium. He asked me why I was involved in a
political party; on hungry stomach told
him that “responsibility is on educated people like us to take on the system”
not sure what it was but he kept staring and said “I wish the youth in my
country thought the same”.
Days of Anxiety-waiting
for results
Days of anxiety- Media flooded the news with Poll
Results-some saying AAP will get 4 seats, Media labels such as Vote Katvas,
B-Party were back. Volunteers were like soldiers back from battlefield, our
physical body was battered, amidst all the fatigue and sleep deprivation
stories all of were full of smiles and feeling of content that we did make a
difference whatever the result may be.
Next day, we had meeting of all volunteers in BUZZ campaign
to know each other as we just worked and never got time to know each other. Most
of the volunteers had left Delhi and gone back to their cities and residents back to their jobs and struggle
of life. With swollen feet and feeble voices we met at South Indian restaurant- we had an entire
diaspora-there was 2 management consultants from the Big 5, an organizational
change expert, Pilot who also ran training School, Young Agra graduate looking
for job who answered helpline, Company Secretary who quit from Oman, young Kashmiri Pundit who took leave from his new job, 87 year old Technocrat
who patented File Transfer Protocol, etc.
What amazed me was that this team itself had some Khaas Aadmi who decided to
prioritize and share burden of this large movement for no self-benefit, nobody
threw any title or credentials while do any kind of work, whether lifting those
gunny bags of topis, cleaning the floor, campaigning with strangers, , counting
thousands of inventory, or even while getting beaten & threatened by our
opponents.
Contribution of NRIs-
Article on NYT
Results On Anniversary of Operation Python 1971
On Sunday, atmosphere outside CP
office was that of new India, waiting to see history written each minute. As
Kumar Vishwas announced each result from the first floor of the building,
thousands of supporters danced in frenzy, while the crowds chanted Vande
Mataram, he jokingly mentioned though this is heard at every BJP rally, but we
are more passionate. Arvind was exhausted recovering from the grueling
campaigning in which he defeated Sheila Dixit by 25,864 votes. Yogendra Yadav
shared with volunteers how the party was now changing gears for 2014 elections
to launch themselves as National Party in selected states and that we must
challenge ourselves by silencing our critics by winning in Rural India. People were singing and dancing in happiness,
some of them were asking the same media reporters whether they regretted for
putting the media ban on AAP and running campaigns of Vote Katva etc. Another interesting
sight was the same police that dragged Arvind on the streets of Delhi on Oct 22
while protesting against corruption in the schemes for Physically Challenged,
same police that leashed water cannons on volunteers protesting against
shameful rape in Dec 2012 was now providing security outside the CP office.
After all celebration outside the
party office and Arvind’s first public address highlighting how common man can
defeat the political big wigs if one fights with honesty and intention to serve
people, volunteers walked back to respective homes singing Gandhiji’s bhajans.
In spite of both BJP and Congress
copy pasting the ideas of AAP during the election campaigns-Rickshaws, Human
Billboards, Targeted Social Media, running muck-campaigns of fabricated sting
operations, lies around being funded by
Ford Foundation / CIA, fielding independent candidates with similar election
symbol as AAP etc. This 1 year old anti-corruption movement was 8 seats short
of forming government with complete majority. In few days, the largest party in Delhi, BJP which was running short of forming government by 4 seats and mentioned they did not want to form the government. In staged game of chess, both Congress and BJP said that AAP made tall promises that it couldn't deliver and should have the courage to form a government, followed by spreading rumors that they will support AAP on common program . AAP office was filled with overwhelming response of citizens that AAP should accept the challenge and form government even if it lasted few days, but ensure that it solves the burning issues of people. The Governor of Delhi invited AAP team, saying the largest party has denied to form government, and asked if AAP being second largest wanted to claim to form minority government. AAP wrote letters to both BJP and Congress Presidents mentioning their response on 18 points as per their manifesto, whether they would support AAP, only Congress responded and gave letter to Governor not AAP that they will support AAP government unconditionally. AAP had fought against the corrupt Congress which was incumbent, given the dilemma it was decided to conduct 290 public meetings (Mohalla Sabhas), Website, SMS and Helpline voting to know from people what to do. Across all mediums of survey, people of Delhi voted in favour of forming Government.
Learnings
In B-School Case studies we learn about new companies that
change the business model and rules of business. Whether its amazon.com that
changed retailer model in US, Apple
& Samsung that shook market leaders Nokia & Motorolas , Gmail that made
large email boxes free. What AAP did
achieve are few things that have never been done in political history before, a)
it stopped all forms of donation after it reached Rs. 20 crore mark and put up
list of all people who gave money online. b) They induced competition that
forced BJP to change its CM candidate to relatively less-corrupt. c)
Transparency in candidate selection with google hangouts d) Each constituency
having its own manifesto with prioritization of issues and their resolution –
this forced even BJP to attempt this in several constituencies.e) Same BJP that used all tricks of the game to form governments in past when short of numbers (Jharkhand, Karnataka, UP, Mumbai BMC, Uttarakhand etc) retracted from its instinct and took a stand not to do horse trading.
Not just politicians but even the third pillar Media has
lost connect with the common man. I always gave importance to News coverage and
followed news anchors as they were my messiahs who knew the pulse of India.
Sadly the real India is struggling each day and is in commute during the
primetime of news channels. Perhaps it’s the minority people like me who have
the luxury to watch television and buy newspaper to have opinions. Actual India
doesn’t care even if Media runs the stories about AAP without validating their
facts. Common people who are giving their
own hard earned money, will keep giving their own money even if every media channel
runs Dr Swamy and Digvijay’s fictional stories as perceived facts. Though critics will even discredit what I am
about to share next, I still want to say it. That I did meet several hundreds
of Physically Disabled men and women, many of them blind waiting outside Gurudwara
Bangla Saheb in Delhi to join Arvind’s yatra. To see their commitment and
belief made me wonder, how small my struggle was to be there. The joy in their
faces when Arvind walked out of his jeep to hug these people, just made me realize
that time has come that common man has lost his fear to ask questions, he is
awakened now to clean his house. No news channel will cover this spirit, as
their perception of high TRP is difference between Anna & AAP. Politicians will continue to discredit the
effort of common people putting in this struggle being surrounded by sycophants,
not realizing that Kejriwal is manifestation of this anti-corruption energy.
There are no hidden agenda, but pure selfless cause of volunteers.
When Arvind Kejriwal fasted to expose corruption in Utility
bills@ Sunder Nagri in April, his condition was critical and no news channel
was covering it. In desperate efforts I had asked a Senior Editor how many days
does an activist need to be on fast to be considered as news item worth
reporting versus Bollywood n cricket. With all wisdom he responded that
volunteers who chase media let Arvind down, political revolutions are not
measured by media channel, but instead do your grounds work and then will media
will chase you.
I am too small to give advice to anyone, but one request to
all those who keep criticizing AAPs and its style of working- I decided to stop
being spectator of political experiment that as per sceptics had no future and
decided to contribute by volunteering rather than see it fail or succeed from
outside. If AAP doesn’t inspire you, choose any of the political parties and
volunteer for them, rather than just passing judgmental verdicts based on media
that has political & corporate investments. All political parties need
clean people, more the merry. From a passive supporter of BJP in Goa, I
couldn’t rationalize my conscience why I had to be part of party that did not
banish likes of corrupts Yedurrapa, JMM & Madhu Khoda, Nitin Gadkari and
now an out of control hardline volunteers. In spite of an over whelming mandate given to
BJP in Goa, for first time where even
traditional Catholics voted for BJP for its honesty and so far none of the
corrupt have been put in jail nor have Lokayukta initiated cases against corruption.
Wearing the Topi at the Delhi Airport, while boarding the
flight to Chicago. Right upto to the
time I took my seat –only words that I heard were “Thank you Sir, for the great
work, Thank you..” I wish they know there have been thousands of volunteers who
have sacrificed a lot, much much more than one can imagine to make Aam Aadmi
Party an idea a reality. Though everyone
will celebrate the success of this new party, one has to remember how Jayaprakash
Narayan led movement against corruption in
1977 brought a new Government, that was defeated by enemies within government, by
putting individual ego before country. The same Jai Narain who defeated Indira
Gandhi then partnered with her son to bring down Moraji Desai’s government in
which he was Health Minister, along with support of several other insiders some
of whom today are revered as top BJP leaders worked with Indira Gandhi to
topple the government. As citizen of India or Person of India origin, we have 2
options either wait and watch another movement self-destruct or join it and
ensure it doesn’t lose its principles.
On 28 December 2013, Arvind Kejriwal rode on Metro to same Ram Leela Maidan where the whole anti-corruption movement started, the same Ram Leela Maidan that witnessed the speeches of Freedom Struggle, Emergency protests and big political rallies, at this Venue he and his team of young elected member took their oath. Coincidentally, 28 December is the day, when AO Hume formed Indian National Congress to fight against British through political discourse and same day when Dhirubhai Ambani & Ratan Tata were born against whose empires AAP team publicized corruption charges, which costed a media ban on AAP.
Life does come a full circle. Jai Hind !